AKD Solutions Ltd
Address: Unit 4, Daisy Business Park, 19-35 Sylvan Grove, London SE15 1PD
Phone Number: T: +44 (0)345 034 1105
E-mail: info@akdsolutions.com
We currently collect and process the following information during the course of our business activities with external customers and clients:
• Personal identifiers, job titles and organisation, telephone and email contact details and characteristics.
In specific circumstances and in line with requirements of the service we will also collect additional information including:
• personal data revealing racial or ethnic origin; religious or philosophical beliefs; data concerning health; a person’s sex life; or sexual orientation.
Some of the personal information we process is provided to us directly by individuals for one of the following reasons:
• Design and delivery of learning programmes
• administration of courses (registers, course materials, feedback) • direct marketing of similar products and services
• when you contact us via our website or visit us at an event / exhibition
We also receive personal information indirectly, from the following sources in the following scenarios:
• from organisations on behalf of their staff for the administration of training courses or other commissioned services.
We use external data processors to deliver some of our services and therefore share specific information with them as necessary, these include:
• Coursecheck – delivery of feedback / surveys
• Mailchimp – delivery of marketing campaigns
• Really Simple Systems – delivery of marketing campaigns
We use cookies, and similar technologies to collect data when you visit our websites. We collect this data from the devices (including mobile devices) that you use to visit the sites. The data collected includes the following usage- and device-related information:
Necessary cookies for:
• processing credit card transactions, as appropriate.
• Visitor browsing security.
• Device information allowing the website to be formatted accordingly. Non-essential cookies for:
• Location data, including your general location data (e.g., IP address) and the precise location data of your mobile device.
Statistic cookies which help us to understand how visitors interact with our websites by collecting and reporting information anonymously.
Name: __stripe_mid
Provider: akdsolutions.com
Purpose: This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.
Expiry: 1 year
Type: HTTP Cookie
Name: __stripe_sid
Provider: akdsolutions.com
Purpose: This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.
Expiry: 1 day
Type: HTTP Cookie
Name: CookieConsent
Provider: akdsolutions.com
Purpose: Stores the user's cookie consent state for the current domain
Expiry: 1 year
Type: HTTP Cookie
Name: https://q.stripe.com/
Provider: q.stripe.com
Purpose: This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information
Expiry: Session
Type: Pixel Tracker
Name: m
Provider: m.stripe.com
Purpose: Determines the device used to access the website. This allows the website to be formatted accordingly.
Expiry: 2 years
Type: Name: m
Provider: m.stripe.com
Purpose: Determines the device used to access the website. This allows the website to be formatted accordingly.
Expiry: 2 years
Type: HTTP Cookie
Name: wf-csrf
Provider: akdsolutions.com
Purpose: Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
Expiry: Session
Type: HTTP Cookie
Name: wf-csrf.sig
Provider: akdsolutions.com
Purpose: Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
Expiry: Session
Type: HTTP Cookie
Name: wf-order-id
Provider: akdsolutions.com
Purpose: This cookie is used in conjunction with the payment window - The cookie is necessary for making secure transactions on the website.
Expiry: 13 days
Type: HTTP Cookie
Name: wf-order-id.sig
Provider: akdsolutions.com
Purpose: This cookie is used in conjunction with the payment window - The cookie is necessary for making secure transactions on the website.
Expiry: 13 days
Type: HTTP Cookie
Name: _ga
Provider: akdsolutions.com
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website
Expiry: 2 years
Type: HTTP Cookie
Name: _gat
Provider: akdsolutions.com
Purpose: Used by Google Analytics to throttle request rate
Expiry: 1 day
Type: HTTP Cookie
Name: _gid
Provider: akdsolutions.com
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Expiry: 1 day
Type: HTTP Cookie
Name: _hjAbsoluteSessionInProgress
Provider: akdsolutions.com
Purpose: This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice
Expiry: 1 day
Type: HTTP Cookie
Name: _hjFirstSeen
Provider: akdsolutions.com
Purpose: This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.
Expiry: 1 day
Type: HTTP Cookie
Name: _hjid
Provider: akdsolutions.com
Purpose: Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
Expiry: 1 year
Type: HTTP Cookie
Name: _hjid
Provider: akdsolutions.com
Purpose: Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
Expiry: Persistent
Type: HTML Local Storage
Name: _hjIncludedInPageviewSample
Provider: akdsolutions.com
Purpose: Used to detect whether the user navigation and interactions are included in the website’s data analytics.
Expiry: 1 day
Type: HTML Local Storage
Name: _hjTLDTest
Provider: akdsolutions.com
Purpose: Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
Expiry: Session
Type: HTTP Cookie
Name: hjViewportId
Provider: akdsolutions.com
Purpose: Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
Expiry: Session
Type: HTML Local Storage
Name: vuid
Provider: vimeo.com
Purpose: Collects data on the user's visits to the website, such as which pages have been read.
Expiry: 2 years
Type: HTTP Cookie
The lawful bases that we rely on for the above activities are: (a) Your consent – marketing including via our Data Processors.
You are able to remove your consent at any time. You can do this by contacting info@akdsolutions.com
(b) We have a contractual obligation – delivery of commissioned courses / services
(f) We have a legitimate interest – to better understand our clients and service improvement including via Data Processors
Your information is securely stored using innovative applications and, intelligent cloud services, managed with world-class security and stored within the UK or EEA.
We keep all categories of personal data for no longer is necessary for the purpose and in most cases, this will be for a maximum of 2 years following the end of our engagement with the client. We will then dispose your information by secure and permanent electronic destruction.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@akdsolutions.com if you wish to make a request. Please note that the applicable rights will differ depending in the lawful basis that we have relied upon.
If you have any concerns about our use of your personal information, you can make a complaint to us at: info@akdsolutions.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
