is one of the UK’s leading housing repairs and care providers to both the public and private sector. With 6,500 employees looking after 13,000 people, customer satisfaction is a top priority.
Mears goal was to put the customer at the heart of everything they do. They wanted to ensure that all colleagues had the awareness, understanding, and tools to do this. They asked AKD Solutions
to help develop a programme to deliver significant improvements in customer satisfaction.