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Customer Experience

A ‘new normal’ is emerging, and there will be inevitable shifts in customer experience.
Is it about a changing demographic or a change in what customers need? Do they expect more of you environmentally or socially? Do you have the right products or solutions?  

Customer experience is increasingly a differentiator, and those who genuinely comprehend this will have the edge.

We work with clients to create learning experiences that help all colleagues to understand the customer better, but more importantly, to own the customer experience.

The investment you make means your colleagues are informed, valued and committed to moving your brand forward.

Call us now if you want your customer experience to inspire, excite and lead the way.
Get in touch to find out more.

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"AKD Solutions always positively challenged us to think bigger and think differently, that is why we continue to work with them and have such a strong partnership.  We always receive exceptional service from the team and the training solutions we create together never fail to win awards...... a great combination that always delivers a win win outcome!"
Gary Jackson, Group Director of Marketing Communications and Customer Success Mears
Case Study
We want to make a difference, not just in what we do but how we develop our people. Through AKD, we have been able to on board individuals and teams to our culture through conversation and fun, regardless of their geographical location, language and level in the organisation. Visionary and solution orientated, AKD understand our needs and are able to respond with ‘just the right’ solution every time.
Yvonne Villinger, Head of Global Talent and Cultural Transformation DB Schenker
Case Study
“What Akin and his team offer is very different to what many experience as part of a leadership development programme.  Their focus is on experiential learning rather than typical theory and classroom-based training.  AKD have partnered with us to challenge our approach and push the boundaries of our thinking to create and deliver a bespoke, innovative development programme for our leadership team.  The results have been truly inspirational and have left a lasting impact on all participants.”
Alison Bell, HR Director MTR Elizabeth Line
Case study