The Complaints Experience journey is shifting from response to resolution.
Organisations emphasise responding in 28 days on the right template whilst avoiding a genuine apology. None of this adds value; instead, they’re often distractors and inhibitors.
Refocussing attention and energy transforms the Complaints Experience. It requires a different culture, mindset and systems, but the beauty is, it gets better results for both the customer and the organisation.
We call it the shift from “us and them” to “we”.
It’s challenging, yes, but achievable. We know because we’ve already helped many organisations do it.
Our approach enables you to get to the root of issues and focus on what’s really important.
It’s challenging, yes, but achievable. We know because we’ve already helped many organisations do it.
AKD Solutions
Our Contact Details
Phone: +44 (0)345 034 1105
Email: contact@akdsolutions.com
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