The Complaints Experience journey is shifting from response to resolution.
Organisations emphasise responding in 28 days on the right template whilst avoiding a genuine apology. None of this adds value; instead, they’re often distractors and inhibitors. Refocussing attention and energy transforms the Complaints Experience. It requires a different culture, mindset and systems, but the beauty is, it gets better results for both the customer and the organisation. We call it the shift from “us and them” to “we”. It’s challenging, yes, but achievable. We know because we’ve already helped many organisations do it.
"AKD Solutions always positively challenged us to think bigger and think differently, that is why we continue to work with them and have such a strong partnership. We always receive exceptional service from the team and the training solutions we create together never fail to win awards...... a great combination that always delivers a win win outcome!" Gary Jackson, Group Director of Marketing Communications and Customer Success Mears
We want to make a difference, not just in what we do but how we develop our people. Through AKD, we have been able to on board individuals and teams to our culture through conversation and fun, regardless of their geographical location, language and level in the organisation. Visionary and solution orientated, AKD understand our needs and are able to respond with ‘just the right’ solution every time. Yvonne Villinger, Head of Global Talent and Cultural Transformation DB Schenker
“What Akin and his team offer is very different to what many experience as part of a leadership development programme. Their focus is on experiential learning rather than typical theory and classroom-based training. AKD have partnered with us to challenge our approach and push the boundaries of our thinking to create and deliver a bespoke, innovative development programme for our leadership team. The results have been truly inspirational and have left a lasting impact on all participants.” Alison Bell, HR Director MTR Elizabeth Line