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Aug 25, 2021

Stop Complaining!

Gratitude - a strong feeling of appreciation to someone or something for what the person has done to help you.

We all hope we have significant relationships, and one of AKD Solutions is with Leeds City Council. Today we are giving a shout out to the organisation as a whole but to one person in particular. So, stand up Judith Kasolo.

We have worked with Judith for around 13 years. During this time, we have designed and delivered complaints training for the City Council, Adult Social Care, and the independent sector.

We have a fantastic partnership with Leeds City Council, which, in our opinion, have one of the best approaches to complaints in their sector. Their approach to complaints is extraordinary because they have been real pioneers. They have worked with their partners in the NHS, creating joint information and a “one door” approach that makes it easier for people to complain.

The fact that they extend the training to their suppliers from the independent sector is also unique. Leeds City Council invests in training in a way we have not seen in any other organisation.  But above all they have the most amazing mindset, which is infectious.

We have been doing a whole series of complaints based training, working with senior management and frontline staff. It is a great, long term, ongoing relationship. Leeds City Council’s commitment to the work and our partnership has been brilliant.

Alongside Judith, Sarah, Tina, and Dominic have been highly and consistently supportive. AKD Solutions relishes working with such a great bunch of people.