THE EVOLUTION OF COMPLAINTS

Learn where you sit within the evolution of complaints and how you can create greater synergy with your customers.

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In this article you will learn:

 

  • How complaints management has evolved and how it is likely to evolve further in the future. 
  • The importance of shifting the relationship with customers from “us and them” to “we”.
  • How you can evolve towards a more collaborative approach to complaints management and create greater synergy with your customers. 
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