Masterclass in Complaints Management

A successful start to 2015 includes tangible improvements in complaints handling. We always say ‘complaints are like medicine’, bitter and hard to take but it will make you better.

Make the bitter taste better with our Masterclass in Complaints Management: 

  • Dates: 5th and 6th March
  • Venue: Birmingham
  • Time: Registration at 9:15 am


  • What makes a great complains professional?
  • Developing a compelling vision.
  • What do people want from complaints?
  • The psychology of complaints
  • Learning from other industries
  • Different models of resolution
  • What works when resolving complaints
  • Drafting responses that are resolution focused and evidence based
  • Social Media and Complaints – a match made in heaven?

For more information click here or simply call us on 0845 519 3939