Master Class in Complaints Management: 22nd – 23rd October 2014 / Central London

The recent Channel 4 series “The Complainers” raised public awareness about the way complaints are handled in the UK (with the good, the bad and the downright ugly side of the industry shown).

This is one of AKD Solution’s longest running and most established courses. It was designed to support your organisation, to make significant improvements to the way complaints are managed.

The course programme was developed specifically for Complaints & Customer Service professionals and benefits from the course include:

• Increasing the knowledge of Complaints / Customer Service professionals;
• Improving the confidence of Complaints / Customer Service professionals;
• Adding to their skill base to improve the complaints process;
• Encouraging better support for managers and staff;
• Developing a better experience for your customers.

For more information simply click here .