Care Quality Commission

Introduction

The Care Quality Commission is the independent regulator of health and social care in England. Their role is to ensure that healthcare and social care services, including hospitals, residential and nursing homes are meeting national minimum standards.

The Challenge

With the introduction of the Equalities Act 2010, the Head of Involvement Equality and Human Rights wanted a totally fresh approach to delivering equalities training.

The training was for over 2,000 staff across England and Wales and budget pressures meant that a creative way of delivering to this number of staff was required.

What We Did

The Care Quality Commission was already aware of our Interactive Training Tool “Equally Yours” and really liked this concept, so we created a bespoke version for them.

This meant spending time with officers to understand the day to day equalities and diversity issues the organisation encountered. This enabled us to create questions and case studies, as well as a new board design that was specifically for the CQC.

In addition, we created the CQC Learning Zone which allowed all staff to go online and complete pre and post classroom assessments.

Outcomes

Feedback from the client was that the combination of elements had not only succeeded but had enabled them to measure increases in knowledge and confidence.

“The development of the work required customising the tool to meet our specific needs. AKD worked very closely with us to deliver a product that met our expectations. I found them helpful, supportive and knowledgeable. As well as listening to us they were also able to guide our thinking to get the best out of the project. AKD’s staff were at all times helpful and supportive, with a can-do attitude.

The work was delivered on time and to cost. All the milestone deliverables were met along the way. Any issues or problems were resolved quickly and to our satisfaction.  The final product has been used by a range of our staff and the feedback has been extremely positive. It has delivered exactly what was expected”.

Nigel Thompson – Head of Involvement Equalities and Human Rights