Mel Palmer

Specialist Sectors

Mel Palmer is our specialist facilitator for designing and delivering courses relating to Safeguarding Adults at Risk, Complaints, and Leadership and Management.

She has been part of Team AKD since 2012.


Mel has over 30 years experience in social care and health as a provider, Commissioner and Regulator.

She was the Quality Manager for the Care Quality Commission (2008-2011) where Safeguarding Adults was core to the work she undertook. A key element of her work with the CQC was heading up a number of projects, both internally and for providers, to improve the quality of the inspectorate process. Mel subsequently developed “Guidance about Compliance, Essential Standards of Quality and Safety” for social care and health.

Mel progressed to become the Provider Development Manager for the Social Care Institute for Excellence (2011-2012). She was responsible for developing and delivering national programmes to embed The Mental Capacity Act, within human rights based approaches to safe and effective care. Mel continues to deliver Safeguarding Adults training for the SCIE to social care and health care professionals.

Mel’s experience and academic background has also lead to an ongoing interest in lecturing on different post graduate social care based courses.

What Mel Adds To Team AKD

Mel brings immense expertise in social and healthcare. Her experience means she is able to help providers really understand the mind of the regulator and vice versa, so the courses and insight she delivers enables delegates to fully comprehend their responsibilities and roles.